Get in Touch With Us
Whether you have spotted something that needs updating, have a question about our reviews, or want to suggest a topic we have not yet covered, this page tells you how to reach us and what happens when you do.
How to Reach the Team
Email is the most direct way to get in touch. Every message is read by a real person, and we aim to reply within two working days. Write to us at [email protected].
To help us respond as quickly as possible, please give a brief summary of your enquiry in the subject line and include any relevant detail in the body of your message. The clearer your message, the faster we can get it to the right person.
What You Can Write to Us About
We welcome messages on any of the following topics:
- Content questions — If something in our casino reviews, bonus guides or payment-method pages is unclear, we are happy to explain further.
- Corrections and accuracy — Online casino terms, offers and regulations change regularly. If you have spotted information that appears out of date or inaccurate, please let us know. We take accuracy seriously and review every flag we receive.
- New casino suggestions — Know of an offshore operator available to NZ players that you think we should look at? Tell us the name and why you think it deserves coverage.
- Feedback on our rankings — Our assessments of fast-payout casinos, non-GamStop options and other categories are based on ongoing research. If your experience with a listed site differs from what we describe, we want to hear about it.
- Partnership and editorial enquiries — If you represent a brand or organisation and would like to discuss how we might work together, please introduce yourself and outline your proposal. We consider all approaches on their merits.
- Responsible gambling concerns — If you or someone you know is experiencing difficulty with gambling, please mention this in your message and we will point you to appropriate support services available in New Zealand, including the Problem Gambling Foundation and the free helpline at 0800 654 655.
What Happens After You Contact Us
When your email arrives, it is reviewed by a member of our editorial team — not an automated system. You will receive a reply from a real person who has read your message.
Our standard response window is two working days. During particularly busy periods this may stretch slightly longer, but we do follow up on every message we receive. We appreciate your patience.
A Note on How We Work
New Zealand Online Casinos is an independent comparison site. Our content covers offshore casino operators that accept players from New Zealand — including reviews, bonus breakdowns, payment-method guides and information on fast payouts. We earn commission from some of the operators we feature, and we state this clearly on our review pages. Commercial arrangements do not determine how we rank or assess any site.
Reader feedback is a genuine part of how we maintain accuracy. If a claim we have published no longer holds — a payout time has changed, a licence has lapsed, a bonus term has been revised — flagging it helps us keep our information reliable for the wider NZ audience.
Responsible Gambling
We are committed to supporting safe and informed gambling. All the casinos we cover are intended for players aged 18 and over. If you have concerns about gambling behaviour — your own or someone else's — please reach out to one of the following free services in New Zealand:
- Problem Gambling Foundation of New Zealand — problemgambling.org.nz
- Gambling Helpline — 0800 654 655, available 24 hours a day
- Need to Talk? — free call or text 1737, any time
You can also raise responsible gambling concerns directly with us by email, and we will respond with relevant information and guidance.
We Look Forward to Hearing From You
No message is too small. Whether it is a quick correction or a detailed suggestion, your input helps us build a more useful resource for New Zealand players. Send your email to [email protected] and we will be in touch.